+Support that knows the whole customer story
Coworker connects Intercom to your CRM, meeting history, and product data so agents see the full picture — deal stage, past calls, open Jira tickets — the moment a conversation opens. No tab-switching, no context missing.
What gets automated
Full customer context on conversation open
When a new Intercom conversation arrives, agents pull the customer's CRM record, recent meeting notes, Zendesk history, and open tickets — surfaced in one brief before the first reply.
Context-aware first response drafts
Agents draft a reply that references the customer's actual history — not a generic template. A customer who asked about the same issue last month gets a reply that acknowledges it.
Churn signal detection across conversations
When sentiment turns negative across 3+ conversations in 30 days, agents alert the owning CSM in Slack with a summary and suggested next step.
Post-resolution CRM and Jira updates
When a conversation closes, agents log the issue type and resolution to Salesforce and create a Jira bug ticket if the issue was a product defect — automatically.
Live in minutes
Connect Intercom and your CRM
Authorize Coworker on your Intercom workspace and connect your CRM. OM1 begins indexing customer context across both.
Configure context rules
Tell agents which CRM fields, ticket history, and meeting notes to surface — and which conversation types to auto-draft replies for.
Every conversation starts informed
From day one, your support team opens every Intercom conversation with full customer history already loaded.
Enterprise-grade from day one
Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 certified. Your Intercom data is processed securely and never used to train AI models.
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FAQ
Frequently asked questions
Both modes are supported. Agents can draft for agent review or send automatically for configured conversation types like billing FAQs or password resets.
Coworker's OM1 memory layer indexes your Salesforce or HubSpot data and matches records to Intercom contacts by email. The context is surfaced to the agent in a brief, not written into Intercom directly.
Yes. Agents can read custom conversation and contact attributes during triage and include them in routing rules or context briefs.
Yes. When a conversation resolves, agents can log the outcome, issue type, and sentiment as a Salesforce activity — keeping CRM data current without any manual entry.
Connect Intercom in minutes
Book a demo and we'll show you agents working on your Intercom data.