AI agents for customer supportResolve faster. Escalate smarter.
Your agents draft responses, categorize tickets, and surface trends – so your team can focus on the complex issues that need a human touch.
Last updated
Drafted reply with step-by-step fix
Pulled context from similar resolved tickets
Queued draft for agent review
Support agent
Response Drafter
89% drafts approved as-is
Drafted reply with step-by-step fix
Pulled context from similar resolved tickets
Queued draft for agent review
Support agent
Response Drafter
89% drafts approved as-is
connected tools, one answer
lower token cost with OM2 in a 100-task benchmark
of answers preferred in blind review
Why Coworker's AI agents for customer support
Replies grounded in past answers
Coworker searches your help center articles and similar past tickets in Zendesk or Intercom before it drafts, so a reply matches what your team already said.
Public reply or internal note, your call
Zendesk comments and Freshdesk entries can go out as a public reply or stay an internal note, and you choose which one.
Escalations engineers can act on
File the Jira issue straight from the ticket with the thread in the description, then update the ticket's status, priority or assignee.
A help center that stays current
Create or update Zendesk Help Center articles and Intercom public or internal articles when a fix changes the answer.
See Support agents in action.
Real workflows with tool requests, reasoning steps, and approval gates – exactly how they run in production.
Connects to your entire support stack
50+ OAuth connectors – permissioned and secure. Your agents work across every tool your team already uses.
Automation for your most critical support workflows
FAQ
Frequently asked questions
AI agents draft ticket responses, route tickets to the right team, detect emerging trends, and compile knowledge base articles from resolved issues. Support teams resolve tickets faster with less manual work.
Coworker agents draft responses and suggest resolutions, but always route to human agents for approval on customer-facing communication. They handle the research and drafting so agents focus on empathy and judgment calls.
Coworker connects to Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Slack, Salesforce, and 50+ other tools. Agents can pull customer context from your CRM, knowledge base, and product data to draft informed responses.
Coworker agents analyze incoming tickets across categories, products, and time periods to surface emerging patterns like recurring bugs, feature gaps, or documentation needs before they become escalation spikes.
Yes. By automatically drafting KB articles from resolved tickets, identifying FAQ patterns, and surfacing self-service opportunities, Coworker helps deflect routine tickets and reduce overall volume over time.
Create your first support agent in 5 minutes
Connect your tools, pick a workflow, and your first agent runs before you finish setup.