+Support that scales without headcount
Coworker agents triage incoming Freshdesk tickets, draft first responses, flag at-risk customers, and route complex issues to the right agent — automatically.
What gets automated
Ticket triage and routing
New Freshdesk tickets are labeled by topic, priority, and sentiment, then routed to the right team.
First response drafts
Agents draft replies to common ticket types within seconds of receipt.
At-risk customer detection
Customers with multiple open tickets or negative sentiment get flagged to CSMs before they churn.
CSAT and escalation monitoring
Low CSAT scores and escalating tickets trigger automatic alerts and manager routing.
Live in minutes
Connect in under a minute
Authorize Coworker on Freshdesk via OAuth or API key. Setup takes under 60 seconds and uses Freshdesk's official integration path.
Configure what agents should do
Tell agents which data to read, which events to act on, and where to route outputs — Slack, email, CRM, or any other connected tool.
Agents start working immediately
From day one, agents are monitoring Freshdesk and taking the actions you configured. Adjust behavior anytime.
Enterprise-grade from day one
Coworker is SOC 2 Type II certified, GDPR compliant, and CASA Tier 2 certified. Your Freshdesk data is processed securely and never used to train AI models.
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FAQ
Frequently asked questions
Both modes are supported. Agents can draft for review or send automatically for configured ticket types.
Yes. Agents can read and update custom fields during triage and routing workflows.
Yes. When confidence is low or sentiment is highly negative, agents route tickets to a specified agent or queue.
Connect Freshdesk in minutes
Book a demo and we'll show you agents working on your Freshdesk data.